Developing & Maintaining a High Performing Police Fleet Management Operation

Find out how we can help

We have developed a practical hands-on transformation system that has been used by your NAPFM colleagues to drive cost savings, throughput, safety improvement, and alleviate pressure on technicians and fleet managers.

Over recent years, Reinvigoration has helped a large UK Police Service review and transform their fleet workshop standards. The benefits of doing this included significantly higher levels of safety, reduced operating costs, and an increase in workshop throughput. We firmly believe that improving technical standards alone isn’t enough to transform the performance and culture of fleet workshops.

We therefore developed a practical and holistic approach that enabled unprecedented levels of operational performance:

We worked with the teams to implement process improvement, visual management and other techniques into the physical environment

We used a structured risk assessment tool called FMEA (Failure Modes & Effects Analysis) to challenge long-standing misconceptions and fear of changing processes regarding safety related parts and procedures
We coached the teams in structured problem solving and improving workshop flow, empowering them to implement continuous improvements every day whilst developing robust process disciplines

The resulting transformation has not only delivered robust controls and standards for day to day workshop practices, it’s also transformed the culture, enhanced the experience of service users, delivered significant financial savings, and increased the throughput of vehicles.

The real world effect of this is less stress, less costs, and more police vehicles on the streets every day keeping people safe.

Transforming Police Fleet Services

We also have expertise in transforming other aspects of police fleet operations. We recognise that developing and maintaining an effective fleet operation can be incredibly complex and challenging. Often, how activities are carried out is reliant on individuals' experience leading to variable quality of the activities they perform, unclear roles and responsibilities and lack of transparency.

Typically, fleet operations and their processes evolve over time leading to them to no longer being aligned to the needs of modern day fleet users.

We have therefore developed a robust set of approaches that enable the performance of all elements of a fleet’s operation to be transformed.

We can help you to:

Develop a structured Operations Strategy enabling everyone in the operation to have clarity as to where the service is going, the short and long term operational objectives and projects, and the part they play in it.
Align your operation’s People, Processes, Policy, Practices and Technology to the needs of your stakeholders and users by developing your Operating Model. Reducing complexity and adding clarity, efficiency and effectiveness.
Transform your key End-to-end Processes, from base vehicle purchasing through to removal from service. Simplifying and standardising your processes, formalising roles and responsibilities and introducing a performance management framework to make issues and successes visible.
Enhance the culture and performance of your teams by developing their capability in Operational Excellence. Embedding root cause problem solving, Continuous Improvement and empowerment in all teams, from workshops technicians to central teams alike.
Increase your operation’s ability to make data driven decisions by leveraging Data Visualisation and Digital Operations Improvement. Enhancing your data strategy, infrastructure and internal capability to ensure performance and issues are effectively reported and associated unlocking decision making and action taking.

Developing and maintaining a high performing police fleet management operation can be a challenging and complex process, requiring a deep understanding of operations improvement. To ensure success, it's essential to have a team of operations experts who can guide and support you whilst working hands-on along side your team to drive tangible benefits.

As operations experts ourselves, the Reinvigoration team is poised to help you achieve your goals. The following case studies provide insights into how we helped other fleet services achieve success.

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Transforming the Operations of a Police Service’s New Maintenance Facility

This case study describes how Reinvigoration was able to help a UK police service maximise the capabilities of their new facility to maintain police vehicles, and see unprecedented levels of operational performance. Find out how they achieved a reduced budget spend of £1 million a year, and is now able to autonomously run with Operational Excellence and see long-term success.