A Large UK Police Service Reinvents Their Vehicle Recovery Strategy

A large UK Police Service vehicle recovery function was having difficulty achieving its objectives and delivering a satisfactory customer experience. They decided to engage Reinvigoration to help develop an Operations Strategy that would focus the organisation on the right things and enable them to measure their success. In this case study, you’ll learn how the organisation was able to successfully achieve all performance requirements and deliver customers a first-class experience.

The Challenge

This UK Police Service’s vehicle recovery function recovers around 34,000 vehicles every year that have been involved in accidents, stolen, or obtained due to the lack of necessary insurance or tax. There was a need to review the function to ensure it was meeting the needs of the Police Officers and delivering the function’s objectives. 

To do this, they needed to develop a new operations strategy that focused on needs of officers and determined what they were delivering, to who, how, and what measures to ensure success.

The Solution

This UK Police Service engaged Reinvigoration to help them develop a clear vision and strategy which would enable them to focus on the right things and measure success. The strategy also needed to be flexible so that it could merge into the broader police service strategy being developed by the new leadership. 

How Reinvigoration helped:

• Successfully developed a flexible operations strategy by assessing long- and short-term objectives and customer needs.
• Conducted a thorough review of existing projects, with reinvestment into activities aligned with achieving their goals and objectives.
  

The Outcomes

Reinvigoration helped this large UK Police Service to:

• Successfully design and deploy clear, purposeful objectives and measures across teams
• Develop the set KPIs into a management dashboard to provide real-time insight into the performance
• Start new projects that were needed to achieve the new strategy and cease projects that were not related.

 
As a result, the organisation was able to successfully achieve all performance requirements and deliver a first-class experience to customers.

The Conclusion

Reinvigoration was able to help this large UK Police Service develop an Operations Strategy that enabled them to focus on the right things and measure their success. By assessing long- and short-term objectives and customer needs, they help the police force develop a successful strategy that is flexible enough to into the broader police service strategy. As a result, the organisation was able to achieve all performance requirements and deliver customers a first-class experience.