In today’s regulatory landscape, consumer protection and customer-centricity take centre stage. Reflecting this shift, the Financial Conduct Authority (FCA) has released Consumer Duty – a transformative regulation that presents financial services companies with a unique opportunity to reshape their operational processes, enhance customer experiences, and build lasting trust.
The key to navigating this new landscape lies in a well-prepared and empowered workforce. In this blog, we delve into the crucial role training plays in driving operational excellence and ensuring compliance with the FCA Consumer Duty.